I have forgotten my username or password.
Using our Account Assistance page, you can have your account information sent to you via email. To access the Account Assistance page and retrieve your account information, follow these steps: (If you have signed via your university's website this does not apply, please reach out to your university support team.)
- On the Sign In page, Click Forgot username/password.
- On the Account Assistance Page, enter your email address, then click Continue.
- You will receive an email from email@example.com containing the username for each account associated with the email address you provided. NOTE: If no accounts are associated with the email address you provided, the Account Assistance page will display an error message to indicate this.
- Follow the instructions in the email to create a new password for the account you want to use. After creating a new password, you can use the username and new password to sign in to your account.